$21.00/user/mo monthly · $6.00/user/yr annual for Microsoft Teams Phone; $39.00/user/mo monthly · $25.00/user/yr annual for RingCentral RingEX.
Best feature
Microsoft Teams Phone integrates seamlessly with existing Microsoft 365 environments, reducing deployment overhead and IT administrative burden through unified identity management and compliance tooling.
The catch
Microsoft Teams Phone's reliance on Direct Routing or Operator Connect requires enterprises to manage their own SIP trunks and network configurations, adding complexity to deployment and maintenance efforts.
Best feature
RingCentral RingEX offers a robust PSTN connectivity option using its own carrier network, providing reliable performance and global coverage without the need for additional third-party providers.
The catch
RingCentral RingEX pricing can be higher compared to Microsoft Teams Phone, especially for organizations requiring lower-tier plans or smaller user counts, impacting the total cost of ownership at scale.
For businesses deeply entrenched in Microsoft's ecosystem and leveraging existing 365 licenses alongside well-established IT infrastructure, Microsoft Teams Phone offers a remarkably streamlined experience with negligible integration overhead. This is particularly advantageous for companies seeking seamless communication and collaboration across their organization without the added complexity of manual SIP trunk management. Conversely, organizations that require comprehensive PSTN connectivity and global reach may find RingCentral's RingEX solution to be a more suitable choice, albeit at a higher cost point. Specifically, such businesses should consider RingEX when they need to establish direct connections with international partners or clients while also requiring advanced features like global number management and call recording capabilities.
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